Smartrr Tips

🧑‍💻 Between Gorgias’ customer service tools and Smartrr’s customer account portal, brands are raising the bar on what it means to put the customer first. Find out how.

⚓️ Any holiday-specific releases in mind for your subscription program? Brands leveraging Smartrr commonly use anchor dates when they want to release subscription boxes on a specific day.

⭐️ Reward your most loyal, consistent customers and increase retention with Smartrr's loyalty rewards program built into your customer account portal–the FIRST ever in the subscription space!

📦 Put customers in the driver's seat and give them the freedom to offer a customizable, bundled subscription experience with Smartrr's Bundle Builder.

📊 In Smartrr’s Advanced Analytics, the Cohort Retention Over Time dashboard allows you to compare retention rates by subscription groups over time. Here's how to read the dashboard.

💳 Looking for new ways to reduce churn? Notify subscribers when their credit card on file is about to expire, ultimately increasing retention by reducing failed payment attempts before they happen. Learn more here.

🌎 Translations with a twist! Taking your store internationally? Now it's as easy as ever! Override any copy in your shop's Customer Account Portal with Smartrr's Translations feature.

📆 Smartrr makes it easy to define a maximum or minimum number of billing cycles for any subscription plan. Perfect for setting up giftable subscriptions or requiring a minimum number of orders!

🪧Announcing an exclusive holiday promotion for your subscribers? Perhaps introducing a new product or free shipping? Find out how marketing banners ensure multiple touchpoints with customers!

🎨 It's never been easier to offer a white-labeled subscription experience. Shopify brands are able to design their customer account portals to their exact liking with no code required.

🗣 Another first in the subscription space! Complement your loyalty rewards program with Referrals–built directly into the customer account portal!

🔐92% of consumers would rather leave a website than reset their login credentials. But consumers are 35% more likely to sign up for a service if a no-password option is available. Meet a Smartrr passwordless login

📱41% of online shoppers said PDPs had the biggest influence on their purchase decisions. See our best practices to optimize the subscription experience for your customers.

⏪ No matter the size of your store or the number of people who can access it, mistakes can happen. Here’s a tip from our friends at Rewind on how to protect your store.

💡Here’s another awesome LTV tool to reduce churn! Gain valuable insight into why customers cancel their subscriptions while improving retention over time with Smartrr’s Retention Actions feature!

🌟97% of consumers look for reviews at least some of the time before making a purchase, with 34% of shoppers looking every time. See Okendo’s advice on how to maximize reviews!

📈In today’s uncertain market, it’s more crucial than ever for brands to hit their OKRs and goals. Littledata gives advice on key metrics for subscription brands!

🚀2022 was the year of the QR code - 91% of consumers want to see QR codes used more broadly in the future. See Brij’s insight on leveraging them to drive new subscribers.

🎥33% of online consumers prefer to learn about products by watching videos, causing shoppers to leave the PDP. Here’s how to leverage the Videowise x Smartrr integration to increase conversion rates.

💌 Brands using advanced personalization at the top of their emails see a 10-17% increase in revenue from every send! Learn about Zembula’s personalization best practices.

♻️61% of US consumers ranked sustainability as an important purchase criterion. Here’s how Route is committing to sustainability with its shipping solution.

📝With the total creator economy estimated at over $100B and 75% of US marketers leveraging it in their DTC marketing strategies this past year, now’s the time to get creators in front of your subscribers.

🎞Lean into the creator approach using Smartrr’s Instagram connection to showcase your brand's Instagram feed in the customer account portal.

📊 With rising CAC, it's crucial to focus on your current customers. Knowing how customers interact with your Shopify store can help you make smarter business decisions. Hear more from our friends at Tydo!

🤝 6 out of 10 consumers say that they will stop buying from a brand and switch to a competitor after just one bad experience with customer service! Learn why prioritizing CX is crucial for brands from LTVplus.

👤 15 to 20% of your revenue should be generated from your lifecycle marketing efforts. Hear from Hawke Media on best-in-class marketing strategies!

🔁 While your customers can edit their subscriptions in their Account Portal, subscriptions can also be managed on their behalf (and in bulk!) within Smartrr.

📧 Your email strategy should be an extension of your brand experience – subscription notifications are no exception. Revamp your subscription email touchpoints with our new default email templates!

⏸ Smartrr’s got your back with another LTV tool – pausing with reasons! Keep customers in control of their subscriptions while gaining valuable insight into their behavior to improve CX and reduce churn.