Delivering Trust: How to Turn Holiday Shoppers Into Loyal Customers
November 25, 2025
11 a.m. EST | 4 p.m. GMT | 5 p.m. CET
This holiday season, trust is the new conversion driver. Shoppers are flooded with offers, but the brands that win are the ones that make customers feel confident from checkout to delivery.
From crafting a seamless, conversion-ready experience, to reassuring customers their orders are protected, every touchpoint is an opportunity to build loyalty that lasts well beyond the holidays.
Join experts from Iamota, SavedBy and Relay Commerce as we unpack how to create a journey that converts first-time buyers into long-term advocates by delivering trust every step of the way.
You’ll learn how to:
“The post-purchase experience matters just as much as checkout,” trust must be reinforced across the entire customer journey.
“The post-purchase experience matters just as much as checkout,” trust must be reinforced across the entire customer journey.
“Holiday season is the perfect time to reward your existing customers,” loyal buyers should get early access or exclusive perks.
“Take a beat after the season and look at what converted,” holiday performance should guide Q1 retention strategy.
Featured speakers:
Nicole Hutchinson
Senior Strategist @ Iamota
Shannon O'Boyle
Director of Marketing @ Relay Commerce
Will Jones
Co-founder @ SavedBy
Partners:
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Delivering Trust: How to Turn Holiday Shoppers Into Loyal Customers
Webinar
|
November 25, 2025
Key Takeaways
“The post-purchase experience matters just as much as checkout,” trust must be reinforced across the entire customer journey.
“The post-purchase experience matters just as much as checkout,” trust must be reinforced across the entire customer journey.
“Holiday season is the perfect time to reward your existing customers,” loyal buyers should get early access or exclusive perks.
“Take a beat after the season and look at what converted,” holiday performance should guide Q1 retention strategy.
Speakers
Nicole Hutchinson
Senior Strategist @ Iamota
Shannon O'Boyle
Director of Marketing @ Relay Commerce
Will Jones
Co-founder @ SavedBy
Partners
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