Inside the show
Three lifelong partnerships people turned coworkers decided to start a podcast. Tune in for unfiltered conversations where they let off steam and talk shop with surprise guests from the Shopify ecosystem.
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Checked Out Ep 8: DTC in the Hemp Industry: Migration, LTV, and BFCM at Koi
Live Podcast
|
August 28, 2026
Key Takeaways
Running paid ads in a restricted vertical requires platform-specific creative strategy. Koi runs separate funnels for Meta and Google because each platform has different rules on what CBD brands can and can't say.
Older customer demographics consistently deliver higher LTV. Koi's 55+ average customer has clear needs, disposable income, and once they find a product that works, they stay.
Regulatory news can function as a BFCM accelerant. Koi's biggest Black Friday ever wasn't triggered by a product launch. It came from a single news item about a potential law change.
Speakers
Shannon O'Boyle
Relay Commerce
Eric Autry
Saved By
Michael Colman
Koi
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