Join the Smartrr Team

A hybrid schedule, unlimited PTO, and best-in-class benefits combined with a team of 50+ great thinkers located around the globe. Get Smartrr with us.

Our Mission

Building a meaningful connection between innovative brands and their best customers.
We love supporting founders, entrepreneurs, and creative business people who are growing exciting brands. We’re proud that the software we build is dedicated to building deeper relationships in an online landscape that often lacks a personal connection. We take our role as trusted partners to our brands seriously and strive to help them build sustainable, thoughtful business models that delight and reward their very best customers.

Our Principles

Client’s Interest First
We have empathy for our clients and always advocate for the end-consumer. We insist on the highest standards on their behalf.
Ownership
We take accountability for our impact, both personally and as a team. We never say “that’s not my job.”
No Ego
We reject self-aggrandizement, seek out feedback, commit to personal growth, and elevate the work of our teammates.
Open-mindedness
We seek out perspectives different from our own. We derive strength from our varied backgrounds and experiences.
Respect
We treat each other with respect. We speak honestly even when it’s uncomfortable. We challenge each other to be the best versions of ourselves.

Story

Smartrr grew out of a desire to preserve the kind of relationships that local retailers and merchants have with their in-store customers in a world that is shifting to ecommerce. The team gravitated towards the Shopify ecosystem and its community of extremely passionate DTC founders. After over 100 interviews with brands across all verticals, it was overwhelming how frequently a founder would mention their struggle with subscriptions and memberships. Their market research revealed subscriptions as a major pain point for brands and she got to work. Two years in the making, Smartrr raised over $17 million in funding, is public on the Shopify app store, and services hundreds of high growth brands who are reporting impressive stats such as 2X subscription revenue in just 60 days on Smartrr.

Team

Locations
We’re proud of the team we’ve built and what we have accomplished together! Smartrr is headquartered in New York City, we benefit from a global perspective thanks to our critical team members in Ukraine, Brazil and remote team members across the United States.
Ways of Working
We’re a tight-knit team with a high degree of cross-functional collaboration, ownership and opportunity for everyone, regardless of role or title. One of our favorite traditions is weekly shoutouts, where we spend a few hours every Friday celebrating the efforts of our colleagues and noting the impact they had in the prior week. Our culture emphasizes learning and transparency and we have monthly team huddles where we share important news and updates and quarterly all hands meetings to review progress as a team (and have a team social event to follow).
Leaders
Gabriella Tegen, Founder & CEO
James Turnbull, CTO
Ben Downey, COO
Aaron Steinberg, VP of Revenue
Bianca Tompkins, Director of Product
Chris Kuehn, Director of Marketing
Shannon O’Boyle, Director of Partnerships