Elevate your subscription experience

Want this for your online store? We'd love to chat. Fill out the form and we'll bring a mockup to our first call so you can see what Smartrr would look like for your brand.

HOW IT WORKS

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We upgraded Brightland...

FROM THIS
TO THIS

For brands serious about subscriptions, the customer portal is tremendously important. See how we helped Brightland level up their subscription experience.

80%

Touchpoints are positive

185%

Higher CLTV for subscribers

>10%

Subscriber save rate

The specifics

Let's dig into the upgrade

How did we take Brightland to the next level? 
It’s easier (and faster) than you think.

On-brand look and feel

With on-brand colors, imagery, typeface and prominent product imagery Brightland's new customer portal feels like a true extension of their online store, not an afterthought.

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after

Simplified subscription management

Cut support tickets by making subscription management intuitive while giving customers more flexibility with additional options such as pause, gift or swap products for their order.

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after

Sell more with one-time upsells

A no-brainer to increase AOV, Brightland now highlights new and popular products right in the portal so customers can quickly add more products to their next subscription order.

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after

Highlight your social content

A great way to increase engagement, Brightland put's their latest social content front and center by embedding their Instagram feed directly in the customer portal.

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after

Reduce churn with auto-resume

Now, customers are prompted to select an auto-resume date within the next 6 months when pausing a subscription, reducing indefinite pauses and potential churn.

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after

Seasonal promotions

Brightland curates seasonal drops directly within the portal, spotlighting fall favorites and highlighting ongoing offers. This feature enhances product visibility and encourages customer engagement, ultimately boosting AOV.

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after

Simplified login experience

Often overlooked, having a single login for shoppers to see their order history, manage rewards and their susbcriptions can drastically reduce confusion (and support tickets)

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